Our Services
As a Support at Home and CHSP provider based in Sydney. We are committed to support older Australians to continue living in their own home. Our dedicated team and personalised services can support your health and wellbeing as your needs change.
PAWA Community Care offers…
Support at Home Program Services
Support at Home Program Packages provide individualised coordinated care and services for seniors with basic to complex to intensive ageing related care needs.
Our team of dedicated care partners, support workers and brokerage partners work together to assist you to get the most value out of your package so you can continue living well, safely and independently at home.
PAWA Community Care is an approved provider of Australian Government-funded Support at Home services.
Basic to high-level needs (Level 1-8)
Long-term, routine, ongoing support
Access to a wide range of services
Help with the management and coordination of services
Tailored to be flexible, adaptable and personalised to specific requirements of the recipient
CHSP Program In-Home Support Services
Our carers provide entry-level support to help you live independently at home. We provide basic care and services to those who require minimal assistance with essential tasks that they may find challenging as they age.
PAWA Community Care is an approved provider of services funded by the Commonwealth Home Support Programme (CHSP).
Under CHSP you can access a range of services suited to your needs. CHSP is for seniors needing 1 or 2 entry-level services.
Low-level needs on an ongoing basis
Short-term support after injury or illness
Access to basic, entry-level support services with minimal costs
Interim support while waiting for a Support at Home care plan.
Flexible Respite for Carers
Our flexible respite services give family members and carers time off, to rest and recharge while we look after your loved ones.
Access to Flexible Respite services vary based on your situation and government funding through the Support at Home or CHSP program.
Our support workers can provide care in your home or take you out for a few hours.
Day or evening
Weekdays, weekends and public holidays
Overnight stays can be arranged
Regular, occasional or one-off support
Book at short notice or in advance
Information & Resources Navigating My Aged Care
Our team can help you navigate all of the services and government funding available, so that you can make informed choices about what is best for you and your family, including free assistance with your My Aged Care assessment.
We are committed to make the process easy and stress-free so you or your loved one can continue living at home in your community.
Please reach us via our contact page or call us directly on 1300 227 292 to speak to a Care Manager.
Assistance with MyAgedCare assessment
Access to bilingual translaters and interpreters
Confidential, Budgeting options, financial advice
Our care and support is delivered by skilled bilingual staff
We absolutely love what we do and bring a sense of joy to our work every day. We take great care to match you with the best people who will understand and support your needs.
Our team is formally trained and qualified, ensuring you have friendly and trusted companions by your side, so you can feel confident and comfortable while enjoying your life.
We match you with care workers that fit into your home and lifestyle, and support any cultural or language needs.
In-Home Support Services
We all have times when we need a little help. With PAWA Community Care, you have access to a range of flexible services to help you live happily and safely at home. Together we can design a comprehensive plan to suit your needs and tailored to your individual routine and goals.
Our aged care support services include:
For all the chores and daily living tasks and activities. Maintain a clean and organised living environment, we will take care of the daily household chores from housework to laundry.
General living support around the home
Cleaning and organising jobs around your home
Dusting, vaccuming, mopping floors
Washing the dishes
Laundry and essential ironing
Changing bed linen
Daily Living Support & Domestic Assistance
Home Maintenance &
Modifications
Maintain your property inside and outside, make your home safer and easier to live in. We can install, repair or maintain things in your house and garden to make it safer and adapt to your needs..
General home maintenance
Backyard cleaning and mowing
Garbage disposal and waste removal
Sweeping pathways to remove hazards
Backyard Cleaning and Mowing
Gardening & Pruning
Repairs and Home Modifications - e.g. Installing Handrails, Shower Rails & Ramps etc.
Hands-on assistance with personal hygiene tasks from bathing, and grooming to dressing, ensuring your physical comfort and well-being.
Personal Hygiene Routine Support
Dressing, Bathing & Showering
Continence Support & Care
Getting in and out of bed safely
Grooming, Hair Care & Skin Care
Managing skin integrity
Medication dispensers, prompting and reminders
Personal Care &
Medication Assistance
Shopping, Nutrition & Meals
Assistance with shopping, preparing and cooking nutritious meals and help with eating if needed.
Diet and nutrition planning to support your health
Meal preparation, planning and management
Grocery shopping, assistance with purchasing, and delivering groceries
Making sure food in your fridge is not out of date
Arranging regular delivered meal services
In home cooking assistance
Support accessing assistive technology, mobility aids such as wheelchairs or walkers, enabling safe movement within your home.
Mobility Equipment such as walkers, wheelchairs, scooters, chair lifters
Safety devices - Personal emergency alarms and movement activated lights
Conintence aids, shower rails, chairs and toilet aids Support bars, reachers, grabbers and non-slip surfaces
Home Modifications - Installing hand rails, shower rails, ramps etc.
Communication devices - Stay connected with technology e.g. Enhanced telephones
Assistive Technology
& Mobility Aids
Transport & Social Support
Assistance with transportation to appointments, errands, and social events. We assist to maintain connections with your loved ones and remain connected to your local and broader community.
Safe transport - accompanied or independent transport using Cabcharge cards
Escorting to Shopping, Errands, Banking, Medical Appointments, Social Outings
Events, Recreation, Outings, Accompanied Social Activites
Individual and group social programs
Family and friend visits
Emotional support, wellbeing and checkins
Respite
Respite services to give family members and carers time off to rest and recharge while we look after you or your loved one.
Relief carer from regular caring tasks
Offer possibility for carers to have time for themselves while we support you
Day or evening
Weekdays, weekends and public holidays
Overnight stays can be arranged
Regular, occasional or one-off support
Book at short notice or in advance
Our skilled nurses will provide clinical cares such as wound dressing, medication injections, or monitoring vital signs and prioritise continuity of care and strive for optimal health outcomes.
Medication Management and administration
Chronic Disease Management
Clinical and risk management
Injury, surgery and procedure recovery
Dementia care
Palliative and end of life care
Nursing & Clinical Care
Access to specialised allied health and therapy services such as physiotherapy, podiatry, speech therapy and dietician to assist you to remain living independently and confidently in your home.
Access to therapy services
Personalised Physiotherapy, podiatry, dieticians
Pain management
Falls prevention
Occupational home assessments
Exercise programs
Allied Health
*The services available can vary based on where you live and whether you are accessing Support at Home or CHSP government funding.
If you have any questions on how we deliver these services or any other in-home care and support services you need. Please reach us via our contact page.
We understand the needs of people from diverse cultural backgrounds.
We assist you to live well, actively and independantly in your own home.
Together we can design a plan of support that is unique to your needs.
Service Program Models
We provide services through two program models – avaliable through Government funding.
The Australian Government subsidies a range of services that can support people to live longer, actively and safety in their own home. Depending on your care needs and circumstances, our services can be accessed through the Commonwealth Home Support Program or Support at Home Program.
1 - Commonwealth Home Support Program (CHSP)
Designed for those looking for short-term/casual help or basic assistance around the home, the Commonwealth Home Support Program lets you choose how to spend your money, when you need it. You’re not locked into anything. CHSP is for people who only require 1 or 2 entry-level services at home.
At PAWA Community Care, CHSP funds domestic assistance, transport, meals, personal care, social support, nursing and allied health across specific funded areas in NSW.
Our CHSP services currently operate in South East, South West, Inner West & Western Sydney Regions of NSW.
CHSP is suitable for those who require:
Entry Level Care
Low-level needs on an ongoing basis
Short-term support after injury or illness
Access to basic, entry-level support services with minimal costs
Interim support while waiting for a Home Care Package
2 - Support at Home Program
For long-term, ongoing support, PAWA Community Care provides services through the Support at Home program. There are eight funding classifications available (Classification 1–8), with funding allocated based on an individual assessment of your care needs.
If you require multiple services then a personalised Support at Home care plan is the best option for you. Care plans are designed to be tailored, flexible and adaptable for those with more complex care needs that go beyond what the Commonwealth Home Support Programme can provide such as multiple ongoing services or access to specialised services such dementia care. You can work with our team to design a care plan to choose services and decide what support you want to receive.
Our Support at Home services currently operate in the whole Metropolitan Sydney.
Support at Home is suitable for those who require:
Basic to high-level needs (Level 1-Level 8)
Long-term, routine, ongoing support
Access to a wide range of services
Help with the management and coordination of services
Tailored to be flexible, adaptable and personalised to specific requirements of the recipient
Understanding the key differences between CHSP and Support at Home, including the assessment process, funding, and service provision, is crucial for older Australians seeking to navigate the aged care system.
You can visit My Aged Care or call the contact centre on 1800 200 422 to find the information you need about aged care services.
Our CHSP services currently operate in South East, South West, Inner West & Western Sydney Regions of NSW.
Our Support at Home services currently operate in the whole Metropolitan Sydney.
Ask PAWA which services are available in your area
Call 1300 227 292
(Mon–Fri, 8.00am–6.00pm AEST)
or email info@pawacc.org.au
How to access our services
Whether you're currently with another provider, have a referral code, or are new to the idea of Home Care, we offer support and guidance to make the path of getting the services you need easier and less stressful.
Our dedicated team is here to guide you through every step of the process.
New to Aged Care?
We’re here to help you through the process and get you started on your home care journey. With an understanding of the process inside out, our friendly team can help you navigate all the services and government funding available, so that you can make informed choices about what is best for you and your family, including free assistance with your My Aged Care assessment.
An assessment process is required as it determines what program is suitable for you or your loved ones. The Australian Government subsidises a range of aged care services - depending on your circumstances, care needs and assessment outcome, our services can be accessed through the Commonwealth Home Support Program (CHSP) or the Support At Home Program - which has replaced the Home Care Package (HCP).
You may be eligible for subsidised funding. There are 2 types of funding models available to access our Aged Care Services:
All applications for government-funded aged care services are made through the government portal, My Aged Care.
If you are finding the application process confusing or difficult please call us directly 1300 227 292 to speak to a care expert at PAWA or book a consultation and we will happily assist you through the process.
Already Assessed?
If you have already been assessed and are looking for a provider contact us directly to enquire about our services and what we can offer you. Provide us with your referral code and we’ll discuss your circumstances, needs and goals, services available in your area, your culture and language options, our staff and our cost and fees.
If you want PAWA Community Care to be your provider of choice. You will then enter into an Agreement with us and together we will create an agreed care plan. Once you are happy with the arrangement, your services can begin.
Looking to Switch Providers?
If you are already receiving assistance from another provider and are thinking of changing provider, call us to discuss what we can offer and design a better plan together.
Call us on 1300 227 292 and our team will organise a meeting. We want to get to know you, your previous experiences and what you need, to ensure we cater your services especially for you.
Switching your package provider to PAWA Community Care is easy – we’re here to make the transition as manageable as possible .Get in touch with our team members, we’ll give you a referral code, you can then inform your current provider to cease services, and then organise a start date with PAWA.
For more information on the process how to access services visit our Services page.
Service Fees & Funding
Home care service fees will depend upon the services you need and the funding allocated to you.
At PAWA Community Care, our primary focus is to understand the support you need, the services you want, and what you can afford. We will work with you to determine how this can be best structured within the aged care environment.
We can assist you to access Australian Government-funded aged care programs based on your care needs and preferences. Depending on your circumstances, you may be required to contribute towards the cost of some services under the Support at Home program. Any contribution is determined in accordance with Australian Government funding arrangements. Our coordinators can explain your funding options and help tailor the most suitable program to meet your needs and budget.
CHSP Funding
CHSP is part-funded by the Australian Government. If you can afford to, you may be asked to pay a contribution towards the cost of your CHSP services. This contribution is paid directly to your chosen provider, such as PAWA Community Care, for the services you receive.
Support at Home Funding
Support at Home funding is allocated based on an aged care assessment and your individual care needs. You will be assigned a funding classification (Classification 1–8), which determines the level of funding available for your approved services.
Your Support at Home funding is not paid directly to you. Instead, you choose an approved provider, such as PAWA Community Care, to coordinate your services, manage your funding, and ensure you receive the support you need to continue living safely and independently at home.
Our staff are available to provide information about funding and service options that will help create a support and care plan that suits your needs. Simply contact us on 1300 227 292 and speak to a care expert.
Our Cost of Service Fees
Our fees are competitive, open and transparent to ensure we provide the best care.
When setting our fees, we consider the costs of wages, travel time, mileage, training and development, and administration to deliver safe and reliable services.
Depending on the service, our Support at Home and CHSP fees are based on an hourly rate, per visit, or per service.
Under the Support at Home program, service charges are deducted from your individual funding budget. The hours and types of care you receive will depend on your funding classification, approved services, and any applicable participant contribution.
Under the CHSP program, the cost of services depends on the agreed level of support and the hours of care delivered within the scope of services you have been assessed to receive.
You remain in control of your care and how your funding is used, giving you choice and flexibility in the services you receive and the way they are delivered.
Not sure where to start? Need more information? We’re here to help …
Enquire Online
Submit an enquiry using the form below and one of our team members will contact you within 24hrs or email us at info@pawacc.org.au
Book a Free Consultation
Book a call or visit with us! We’ll be happy to answer all of your questions about our Aged Care Services and clarify any concerns you have about the process. We can also provide you with advice if you’re looking to make a switch from your current provider - let us know and we’ll guide you through the process.
Our staff will discuss everything from you or your loved ones requirements to concerns, surroundings, lifestyle and preferences to better understand the type of care you need.
Why Choose PAWA?
PAWA is a community-centred not-for-profit organisation, that has been in the aged care space for over 50 years. Our focus is on giving back to the ageing population, by fostering communities of belonging and supporting seniors to continue living in the comfort of their own home. Our team are there to ensure that each client is able to maintain independence, dignity, and respect.
We’ll work with you and your family to find the right level of care for your unique set of circumstances. At PAWA, we’re here to help you navigate this next stage of life with ease.
Maintain Independence
Personalised care plans tailored to your unique needs and preferences.
Assistance with daily tasks like shopping & cleaning, allowing you to focus on what you enjoy.
Empowering you to stay in control of your daily routine and decisions.
Compassionate Quality Care
Trained and experienced team dedicated to providing high-quality support.
Our team who build a rapport with you, ensuring trust and reliability.
Comprehensive safety measures and background checks for peace of mind.
Flexible Services
Care that adapts to your changing needs and preferences
Flexible scheduling to fit your lifestyle and preferences.
Ability to increase or decrease services based on your current health and requirements
Testimonials
“The team at PAWA - the Care Manager, the rostering team and the amazing Care Workers are all such lovely people. The whole client’s family appreciate everything that is provided to their Aunty. At 99, the client is still full of energy and looks forward to every visit. Client considers herself very luck to live here in Australia and be able to receive support from such a great team.”
— Client under HCP
“I’m very happy with the support received from PAWA thus far, especially with close support from Care Manager. The communication with is great, they are very responsive to any requests/queries and makes sure that services are going well. I am very satisfied and grateful with support services provided by PAWA because they improve my wellbeing.”
— Client under HCP
“Support by Polish speaking workers is absolutely necessary as my mum who doesn’t speak English. We are very happy and grateful for having your lovely, nice, helpful ladies to take care of her. The Care Worker attending the service is simply brilliant, is a blessing for my mother, making her mother happy. She is always looking for the services with her care worker.”
— Client under CHSP
