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Home Care Packages

Our home care services support people’s choice to stay at home.


Most people can stay in own home as they get older, but may need some help with cleaning, preparing meals, transport to go shopping or visit their GP. Home Care Package can support elderly person by providing a co-ordinated package of services tailored to meet person specific care needs.


Home Care Package gives people flexibility and choice what care and support is provided and how it is delivered. The Home Care Package (HCP) may also prevent early entry into a residential aged care facility.


There are four levels of Home Care Packages which are designed for people with various care needs:

  • Level 1 supports people with basic care needs

  • Level 2 supports people with low-level care needs (equivalent to the former Community Aged Care Packages)

  • Level 3 supports people with intermediate care needs

  • Level 4 supports people with high-level care needs


Who is eligible for HCP?
To be eligible for HCP, a person must undergo an assessment by the Aged Care Assessment Team (ACAT), which determines the care needs and types of support services which best address the needs of the person.


An ACAT assessment can be organised by the elderly person themselves by contacting My Aged Care on 1800 200 422. Our staff can also help to organise an ACAT assessment.


More information about ACAT:


How are the services delivered?
The services are delivered in the person's home by bi-lingual Support Workers who are able to meet cultural and linguistic needs of Polish and Eastern European consumers.


Every consumer has a case manager assigned who offers advice and support to meet the consumer's changing needs. Case Managers work with consumers and when required with their representatives to develop a support plan and choose types of services that meet their personal goals focused on maintaining independence.
Case Managers role is coordination and monitoring of agreed the services and keepings in regular contact with the consumer
Our Case Managers and Direct Care Workers are qualified professionals. We understand needs of consumers from culturally and linguistically diverse background.


What services are delivered under HCP?
The types of services provided under a Home Care Package will depend on each consumer needs, funding available under package and amount of contribution paid by the consumer
Examples of services provided under a Home Care Package are:

  • personal care - such as help with showering or bathing, dressing, mobility, meal preparation and eating

  • support services - such as help with washing and ironing, house cleaning, gardening, basic home maintenance, home modifications related to person’s care needs, and transport to help to do shopping, visit doctor or attend social activities

  • clinical care - such as nursing and other health support such as physiotherapy (exercise, mobility, strength and balance) and podiatry (foot care)

  • Assistive technology and equipment: aids and equipment to assist with mobility, communication or personal safety.


How much does it cost?
If a person takes up a Home Care Package on or after 1 July 2014, service provider may ask him/her to pay:

  • a basic daily fee of up to 17.5% of the basic rate of the single age pension.

  • an income-tested care fee if your income is over a certain amount.

  • Rates of basic and income tested fees calculated as daily fees for reciveing a Home Care Package.


Basic fee
Everyone taking up a Home Care Package can be asked by their service provider to pay the basic fee.


Service Providers may charge the basic fee for a Home Care Package, including those delivered as Consumer Directed Care Rates of basic fees increase on 20 March and 20 September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if they are a member of a couple.


Income-tested care fee
Depending on income, home care package consumers may be asked by service provider to contribute more to the cost of their care. This extra amount is known as an 'income-tested care fee'.


Consumers can only be asked to pay an income-tested care fee if their yearly income is above thresholds for:

  • individual person

  • member of a couple but now separated due to illness (individual income)

  • member of a couple living together (combined income)


Rates and thresholds are set, reviewed and advertised by the Department of Human Services


The Department of Human Services works out the income-tested care fee based on an assessment of person financial information. The assessment does not include the value of person’s home or any other assets.


There are annual and lifetime caps that apply to the income-tested care fee. Once these caps are reached, home care consumer cannot be asked to pay any more income-tested care fees. More information on the income-tested care fee is available on the My Aged Care website:


Fee estimator for Home Care Packages
People considering taking up Home Care Package can use Home Care Fee Estimator to help them estimate what costs Home Care Package provider may ask them to pay.


Link to Home Care Fee Estimator:


Link to Information on fees:


Home Care Fees are charged weekly by Direct Debit, one month in advance. Consumers receive monthly invoices for service delivered under their Home Care Package.


Financial advice
People considering taking up Home Care Package may want to consult with a financial adviser about their finances. There are government services and resources that can help you obtain appropriate financial advice. It’s a good idea to do some research to see what options work best for you.


Financial hardship
Person, who believes that will face financial hardship in paying your aged care costs, can ask to be considered for financial hardship assistance.


When applying for financial hardship assistance, the value of person’s assets will be taken into account as part of the application process.
More information is available on Department of Health website:


Home Care Packages will not be denied to people who are financially disadvantaged and are not able to pay home care fees.


People who receive Home Care Package before 1 July 2014
The costs for Home Care Packages changed on 1 July 2014. If consumers started to receive a Home Care Package before 1 July 2014 they will continue to pay the costs under the old fee arrangement.


Where do we operate
Our Home Care Packages operate in the following areas:
Ashfield, Auburn, Bankstown, Blacktown, Blue Mountains, Burwood, Campbelltown, Canada Bay, Canterbury, Concord, Drummoyne, Fairfield, Holroyd, Leichhardt, Liverpool, Marrickville, Parramatta, Penrith and Strathfield.


Useful information and resources
Information about Home Care Packages available on My Aged Care website :
- More useful information can be found on Home Care Today national website that aims to support both consumers and home care providers to work together to implement consumer directed care in Home Care Packages.


Referrals and more information:
Tel: (02) 9716 0036
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


Home Care Packages (HCP) is funded by the Australian Government, Department of Social Services

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